Frequently Asked Questions
Everything you need to know about shopping with FancyCream.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, which typically takes 3-5 business days. Express shipping is available for $12.99 and delivers within 1-2 business days. Orders over $75 qualify for free standard shipping.
What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original packaging, unused, and in the same condition that you received them.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products cruelty-free and sustainably sourced?
Yes, at FancyCream we prioritize ethical sourcing. All of our products are 100% cruelty-free and we work closely with suppliers who adhere to sustainable manufacturing practices.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to accommodate your request.